Revolut Business USD account cannot receive SWIFT USD payment from HSBC UK

2025.01.21 07:31 ekchatzi Revolut Business USD account cannot receive SWIFT USD payment from HSBC UK

I have been a Revolut Business customer for my company that is based in Romania. For the past year up to until November, I have been receiving USD payments at end of the month from a client based in UK and it was all working very well.
On December, my USD account has moved to the Romanian branch and the IBAN changed. Now I cannot receive the payments anymore.
They sent one payment December 30th, and haven't I received it yet.
I have spoken with my client and they provided transaction proof. They also contacted their bank (HSBC UK) and they said that the transaction was rejected by my bank (not sure if Revolut or intermediary) and the wire will be bounced back.
They sent me another one on Jan 17, still not received that either.
The client cannot provide Intermediary, just BIC IBAN and name during transfer. All of them are matching to what account details are on the app.
I also had issues with my Payoneer. One transfer on 26 December failed. I tried again at January 5 and it worked in 2 business days.
I have used the locate transfer option on the app for both of the transactions with no luck. I don't see any support chat options. Keep in mind that Revolut Business has no free plan anymore, so even as a paying customer I can't get support chat, I have to upgrade to 40$ / month plan to get that -.- .
Is there something I can do to fix this (other than getting another USD account elsewhere)?
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Ho adocchiato questa auto usata, pochi chilometri percorsi, prezzo buono ma non "sospettoso". Concessionaria ha centinaia di recensioni positive (può lasciare il tempo che trova).
Faccio visura PRA e scopro che è stata importata dalla Spagna qualche mese fa.
Questo mi destabilizza perché non ho modo di vedere lo storico completo, per fare la visura spagnola serve documento spagnolo, oppure dovrei fare un carfax o simili.
Ma ad ogni modo, quanto è comune questa situazione? Lascio perdere?
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A few days after the rejection, I received a call from a lady claiming to be from HDFC Bank. She asked me to reapply using her provided link. Initially, she requested me to share the OTP over the phone so she could apply on my behalf, but I declined to share it. Instead, she shared a link for me to reapply. However, even after reapplying through her link, my application was rejected again.
I emailed HDFC’s grievance team to seek clarification regarding the rejection. They responded by asking me to send my salary slip via email. Meanwhile, the same agent who had called earlier is now asking me to share my salary slip over WhatsApp.
Should I send my salary slip to agent? Also when the agent called me first time when my application was rejected she already knew my workplace.
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Thanks!
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