Trying to solve my parent's restaurant not showing up on Maps

2024.11.28 02:50 kanarin Trying to solve my parent's restaurant not showing up on Maps

I don't really know much about Google Maps or how Google aggregates their data, but context:
My parents have a restaurant that has been opened for almost 2 years with about 150 reviews. Not the best, but far from worst. They have a website linked, Instagram linked, google business is as complete as it can be. Description, hours, address, menu items, etc. They also have content creators from Tik Tok, Instagram, YouTube, etc. that shows up when we search for the restaurant name.
And problem is, their restaurant refuses to show up when searching for simple terms like "Korean" specifically in Google Maps. On browser, it shows up fine, but most people use their phones to look for restaurants, and Google Maps on phones just doesn't show the restaurant. Tried common search terms like "Korean" or "Korean restaurant" and I have literally scrolled to the very bottom, and their restaurant just isn't listed. Only when I move the map to the restaurant itself zoomed really in, will Google Maps finally show.
"Korean restaurant" is the same, but searching "korean restaurant near me" then shows their restaurant just fine. But this isn't really organic, and I assume most people just search for "korean" or "restaurant" most of the time.
This really isn't a search ranking problem, and I tried getting in touch with google business support, but they just return an automated message telling me that they can't do anything about search ranking. It would be a dream at this point to be part of the search ranking, even at the bottom.
I'm not 100% sure how Google Maps works under the hood, and maybe other people might see results differently than we do, but it is concerning that it just doesn't show up from our searches.
Not really sure what to do here.
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