Issue with Seller Asking for Refund when Package Hasn't Been Delivered
2025.01.30 14:57 Alphaem_01 Issue with Seller Asking for Refund when Package Hasn't Been Delivered
Got a weird situation I need help with here--I'm at a loss and eBay won't help.
I sold a camera body on eBay. Had to ship it through USPS because it had batteries. The guy I sold the camera to already seemed timid--like he was nervous about the whole transaction, but he paid.
From there, I packaged it well, and shipped it out through my post office. The shipping label was generated through eBay with the tracking number being the correct one as well. It hit some weather and the package got delayed.
The buyer, however, was super weird about it. He kept contacting me asking about where it was when he had the same tracking info I had. Tracking said it was delayed because of weather. Then, he added me on Facebook when I stopped responding on eBay and started messing me on there regarding the package.
To make matters worse, I found out this morning that he initiated a lost mail request through USPS (even though tracking says it's arriving late) and requested a refund for the package through eBay. I don't have the package, USPS does. To make matters even MORE worse, eBay already paid me--I had to use the money to pay for something this month.
What should I do? I attempted to contact eBay, but eBay's online message agent said "call us", then when I called, they said "we can't help you over the phone, go online". I don't want to refund him money, then he receives my camera and I lose all of my money on this.
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